Accounts & Contacts
Dynamics 365See every customer's full history in one place.
- Contacts and history
- Cases and documents
- Entitlements
Dynamics 365 CRM
Every customer journey, on one record.
Sales, service and engagement unified around a single view of the customer or citizen.
Delivered on- Dynamics 365 Customer Engagement
CRM modules
Follow the customer, not the org chart.
Sales & Pipeline
Dynamics 365Win more deals with clear stages and reliable forecasts.
- Opportunity management
- Quotes
- Forecasting
Customer Service
Dynamics 365Resolve every request on time, with a clear owner.
- Ownership and service levels
- Escalation
- Resolution tracking
Omnichannel intake
Dynamics 365Take requests from any channel into one process.
- Portal and email
- Phone and mobile
- One governed process
Customer & citizen portals
Newtecx portalGive customers self-service that stays connected to your team.
- Customer and citizen portals
- Connected to the process behind them
- Arabic and English
Reporting & Analytics
Dynamics 365Show leadership how service is really performing.
- Service performance
- Response times
- Satisfaction
Custom CRM workflows
Newtecx customizationFit the CRM to journeys a standard setup does not cover.
- Public-service journeys
- Approvals and routing
- Built around your rules
Copilot & AI
We build the AI use cases on your data.
Microsoft product
Microsoft Copilot
Copilot in Dynamics 365 helps teams draft, summarize and decide on next steps inside the apps they already use. What is available depends on your Microsoft licences.
Built by Newtecx
AI assistants built by Newtecx
- SalesDeal-risk alerts and AI-drafted follow-ups
- ServiceCase deflection, agent assist and auto-summaries
- Across the businessAn executive AI assistant over sales, service and ERP data
Better together
Dynamics for the customer. Sanad for the enterprise.
We integrate Dynamics 365 with Sanad and your ERP so a complaint, a contract or a work order flows across the front and back office without re-keying.
Newtecx portalThe customer portal our own clients use is connected to Dynamics 365.
Explore Sanad Platform
How we deliver
One team from the first workshop to everyday support.
- 01Assess & plan
- 02Implement
- 03Customize & integrate
- 04Migrate data
- 05Train & adopt
- 06Support & improve
Get In Touch
Talk to our Microsoft team.
A new implementation, an extension or an existing rollout: tell us where you are.